Refund policy

5. Returns, Refunds, Damaged Goods, and Cancellations

5.1 Returns and Non-Returnable Items

  1. General Policy: Due to the perishable nature of alcoholic beverages, The Fellowship of Beer LTD does not generally accept returns if you simply change your mind or no longer want the items once shipped or collected.
  2. Non-Returnable Items: Opened, partially consumed, or tampered products cannot be returned under any circumstances.
  3. Exceptions: If you believe you have received a product in error or an incorrect box, please contact us within seven (7) days of receipt at hello@fellowshipofbeer.org. We will review and determine an appropriate resolution.

5.2 Damaged, Missing, or Incorrect Items

  1. Damage in Transit: If items arrive damaged, notify us within forty-eight (48) hours of receipt. We may request photos for verification before approving a replacement or refund.
  2. Missing Items: If any items are missing from your shipment, contact us promptly. We will investigate and arrange a replacement if warranted.
  3. Incorrect Products: If you receive a product that differs from what was described in your order or subscription details, we will send the correct items or provide an alternative solution at our discretion.

5.3 Refunds

  1. Eligibility: Refunds may be issued for damaged, missing, or incorrect products where we are at fault. We reserve the right to determine whether a replacement, partial refund, or full refund is appropriate.
  2. Refund Method: Approved refunds are issued to the original payment method unless otherwise agreed. Processing times depend on your bank or payment provider.
  3. Exclusions: Refunds are not provided for dissatisfaction due to taste preferences or issues stemming from improper storage or handling by the Member after delivery.

5.4 Cooling-Off Period

  • If consumer protection laws in your jurisdiction mandate a cooling-off period (e.g., 14 days under UK law for distance selling), we will honour it in compliance with applicable regulations. Please note that for perishable goods like beer, exceptions may apply, limiting or excluding standard cooling-off rights.

5.5 Your Statutory Rights
Nothing in these Terms & Conditions is intended to limit or exclude your statutory rights under applicable law, including the Consumer Rights Act 2015 (or equivalent legislation).